AI chatbot or talking avatar: how visitors talk to your AI
Your website AI can talk to visitors in two ways, and you can offer both. The talking avatar feels like a video call with a consultant; the chat suits visitors who prefer to type — at work, on public transport or without a microphone.
- 1
Talking avatar (voice)
A realistic video avatar greets the visitor and talks by voice, with subtitles. It can start by itself after a few seconds on the page, which turns more visitors into conversations. Billed per minute of conversation.
- 2
Text chat
The visitor types and the AI answers in writing, with the same knowledge, catalog and lead collection. Product links can be sent in the chat. Each answer uses 6 seconds of your plan minutes.
- 3
Both
Turn on both modes in Widget: visitors see one button, and inside the window they choose "Talk to the avatar" or "Chat in writing" — and can switch back.
Questions
Which one gets more leads?
The talking avatar attracts more attention and starts more conversations; the chat reaches visitors who would never speak out loud. Offering both covers everyone.
Does the chat speak other languages?
Yes, the chat and the avatar both answer in the visitor's language.
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